Privacy Policy


This privacy policy applies between you, the user of this website and Melt Me Real Good, owner of this website and Square Space. Melt Me Real Good takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website.
This policy should be read alongside, and in addition to, our terms and conditions.
Please read this privacy policy carefully.

Definitions and interpretation
1. In this policy, the following definitions are used.

  • Data - Collectively all information that you submit to Melt Me Real Good via the website. The definition incorporates, where applicable, the definitions provided in the data protection laws.

  • Cookies - A small text file placed on your device by this website when you visit certain parts of the website and/or when you use certain features of the website,

  • Data protection laws - Any applicable law relating to the processing of personal data, including but not limited to the directive 96/46/EC (Data protection directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

  • GDPR - The general data protection regulation (EU) 2016/679

  • Melt Me Real Good, we or us - Melt Me Real Good, 39 Ashgrove Street, Ayr, KA73BG

  • UK and EU cookie law - The privacy and electronic communications (EC directive) regulations 2003 as amended by the privacy and electronic communcations (EC directive) (amendment)Regulations 2011.

  • User or You - Any third part that accesses the website and is not either (i) employed by Melt Me Real Good and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Melt Me Real Good and accessing the website in connection with the provision of such services.

  • Website - The website you are currently using www.meltmerealgood.co.uk

 
2. In this policy, unless the context requires a different interpretation:
a. The singular includes the plural and vice versa.
b. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.
c. A reference to a person includes firms, companies, government entities, trusts and partnerships.
d. "including" is understood to mean "including without limitation"
e. reference to any statutory provision includes any modification or amendment to it.

Scope of this privacy policy
3. This privacy policy applies only to the actions of Melt Me Real Good and users with respect to this website. It does not extend to any websites that can be accessed through this website including but not limited to, any links we provide to any social media platforms.
4. For purposes of the applicable data protection laws, Melt Me Real Good will have access to data submitted by you the customer.

Data collected
5. We may collect the following data, which includes personal data, from you: 
a. Contact information including, addresses, email addresses, telephone numbers;
b. IP address (automatically collected);
in each case in accordance with this policy.

How we collect data
6. We collect data in the following ways;
a. Data is given by you; and
b. Data is collected automatically. 

Data that is given by you
7. Melt Me Real Good will collect your data in a number of ways, for example;
a. when you contact us through the website, telephone, email or through any other means.
b. when you register with us and set up an account to receive our products/services
c. when you make payments to us, through our website or otherwise,
in each case, in accordance with this policy.

Data that is collected automatically
8. To the extent that you access this website we will collect your data automatically for example;
a. We automatically collect some information about your visit to the website. This helps us to make improvements to website content, and navigation, this includes your IP address, the dates, times and frequency with which you access the website and the way you use interact with the contents.
b. we will collect your data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies and how we use them please see the section below titled cookies.

Who we share data with
9. We may share your data with our employees and/or professional advisors - to allow for delivery of service.

Keeping data secure
10. We will use technical and organisational measures to safeguard your data, for example;
a. access to your account is controlled via a password and a username that is unique to you. This information is not held by Melt Me Real Good.
b. your data is stored on secure servers held by Square Space (the website hosting organisation).
11. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by emailing meltmerealgood@outlook.com
12. If you want detailed information from Get Safe Online on how to protect your information and you computers and devices against fraud, identity theft, viruses and many other problems, please visit www.getsafeonline.org. Get safe online is supported by HM Government and leading businesses.

Data retention
13. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or unless you request the data is deleted.
14. Even if we delete your data it may exist on back up or archival media for legal, tax or regulatory purposes.

Your rights
15. You have the following rights in relation to your data;
a. Right to access - the right to request (i) copies of any information we hold about you at any time, (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request if "manifestly unfounded or excessive" Where we are legally permitted to do so we may refuse your request. If we refuse your request, we will tell you the reasons why.
b. Right to correct - The right to have your data rectified if it is inaccurate or incomplete.
c. Right to erase - The right to request that we remove your data from our systems.
d. Right to restrict our use of your data - The right to "block" us from using your data or limit the way in which we can use it.
e. Right to data portability - The right to request that we move copy or transfer your data.
f. Right to object - The right to object to our use of your data including where we use it for our legitimate interests.
16. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this email address: meltmerealgood@outlook.com
17. If you are not satisfied with way in which a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK this is the Information Commissioners Office (ICO). The ICOs contact details can be found on their website https://ico.org.uk/.
18. It is important that the data we hold about you is accurate and current. Please keep us informed if the data we hold about you changes during the period for which we hold it.

Links to other websites
19.This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy of such websites prior to using them.

Cookies
20. This website may place and access certain cookies on your device. Melt Me Real Good uses cookies to improve your experience of using the website and to improve our range of products.
21. All cookies used by this website are used in accordance with relevant UK and EU cookie law.
22. Before the website places cookies on your device you will be presented with a message bar requesting your consent to set those cookies. 
23. The website may place cookies that are required for the operation of the website. They include for example, cookies to allow you to log in to secure areas of our website, use a shopping e-cart or make use of e-billing services.
24. You can choose to enable or disable cookies in your internet browser.
25. For more information on cookies including how to disable them please refer to aboutcookies.org

General
26. You may not transfer you rights under this privacy policy to any other person. We may transfer your rights under this policy where we reasonably believe your rights will not be affected.
27. If any court or competent authority finds that any provision of this privacy policy (or any part of any provision) is invalid, illegal or unenforceable, that provision or part provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this policy will not be affected. 
28. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.   
29. You must contact us at the earliest opportunity should you experience any issues.

Changes to this privacy policy
30. Melt Me Real Good reserves the right to change this policy as we deem necessary. from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations. 
You may contact us at any time using the contact form on the website or via meltmerealgood@outlook.com